Postage
All items will be dispatched as soon as possible however some orders may take up to three weeks before being dispatched.

For international orders please contact me. I cannot be held responsible for timings and delays of the postal service in the destination country.

You will be provided with a tracking number for your order when it has been dispatched.

Bespoke service
I offer a bespoke commissioning service to allow customers to work alongside me in the designing process to create an entirely unique item. Turn around times for bespoke orders are up to 8 weeks.

SALES AND RETURNS

Due to the handmade and bespoke nature of the service, all products are non-refundable.

If a product is damaged or defective, I require that you tell me within 7 days of receipt of the Product.

Payment Terms
Each product is handmade, it is therefore unique and small variations will occur. This may result in slight differences from photographs shown.

By placing an order at joannaguise.com you are agreeing to these terms and conditions.